Privacy Policy

Last Updated: [2025-07-12]

MateMatch GO ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use our mobile application ("App").

By accessing or using MateMatch GO, you agree to the terms of this Privacy Policy.

1. Data We Collect

We collect the following types of data:

A. Mandatory User Profile Data
Collected at registration:

Full name (first and last),
Title or occupation,
Date of birth,
Gender,
“About Me” bio,
Profile picture,
Language preferences,
Sign-in via Google or Apple account (OAuth only).

B. Optional Data

Location (if enabled by the user, for discovering nearby chats),
User-created content (e.g., messages in group chats),
Reports or feedback you submit.

C. Automatically Collected Data

Device information (OS, model, IP address),
App usage statistics (frequency, session length),
Crash logs and performance metrics,
Country and region (via IP-based geolocation).

2. How We Use Your Data

We process your data for the following lawful purposes:

Purpose	Legal Basis
To create and manage your account	Contractual necessity
To provide app functionality (chat groups, filters, nearby features)	Legitimate interest
To ensure safety and prevent abuse	Legal obligation, Legitimate interest
To improve our services	Legitimate interest
To respond to reports, moderation, or legal requests	Legal obligation
To personalize content based on language or location	User consent (if applicable)

3. How We Share Your Data

We do NOT sell your personal data.

We may share your data only:

With third-party service providers (e.g., Firebase, analytics, hosting) under strict confidentiality,
With legal authorities when legally required (e.g., court orders),
In case of mergers or acquisitions (with prior notice to users).

4. User Rights

Depending on your region, you have the right to:

Right	Description
Access	Request the personal data we hold about you
Rectification	Correct inaccurate or incomplete data
Deletion	Request deletion of your account and personal data
Restriction	Limit processing of your data in certain conditions
Objection	Object to certain types of data processing
Data Portability	Receive your data in a readable format (on request)

To exercise these rights, please email: matematchgo@refah.com.tr

5. Data Retention

We retain user data for as long as your account is active.
Upon account deletion, we will erase or anonymize your data within 30 days.
Legal records and abuse reports may be stored longer where legally required.

6. Children’s Privacy

MateMatch GO is intended for users aged 18 and above.

We do not knowingly collect data from children under 18.

If we discover a minor’s account, it will be suspended and removed.

7. Security

We take strong technical and organizational measures to protect your data:

End-to-end encrypted connections,
Firebase Authentication & Firestore security rules,
Regular security reviews and updates.

Still, no method of transmission over the internet is 100% secure. You use the App at your own risk.

8. Location Services

Location access is optional and only used to show nearby chats or content.

We do not store or publish your precise location. It is used only during active session if you enable it.

9. Third-Party Services

We may use:

Google/Firebase (authentication, database, analytics),
Apple Sign-In,
Other GDPR/CCPA-compliant services.

We are not responsible for how third parties process your data. Review their respective privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will notify you via the App or email (if provided).

Your continued use of the App after changes constitutes acceptance of the updated policy.

11. International Data Transfers

Your data may be stored and processed in:

The European Union,
The United States,
Turkey or other jurisdictions.

We ensure all cross-border transfers follow applicable data protection regulations (Standard Contractual Clauses or equivalent safeguards).

12. Child Sexual Abuse and Exploitation (CSAE) Policy

Our platform strictly prohibits any content, behavior, or communication that involves child sexual abuse or exploitation. We adhere to international standards and best practices as outlined by organizations such as UNICEF, ECPAT International, and INHOPE.

Users are encouraged and enabled to report any suspected CSAE-related content or behavior immediately. Reports are reviewed promptly and any violating accounts or content are removed without delay, with referrals made to appropriate legal authorities as required by law.

For more information on child protection standards, please visit:

UNICEF: https://www.unicef.org/protection/child-protection
ECPAT International: https://www.ecpat.org/
INHOPE: https://www.inhope.org/

We ensure all cross-border transfers follow applicable data protection regulations (Standard Contractual Clauses or equivalent safeguards).

13. Data Management and Deletion

Users can easily delete their accounts from the "My Account" section within the app. Upon account deletion, all personal data and content associated with the user will be permanently removed from our systems. For detailed information on how to perform account deletion or if you need assistance, please contact our support team.

14. Contact

For questions or legal inquiries:

matematchgo@refah.com.tr

Quick Summary

We collect only necessary data,
We protect it with care,
We do not sell it,
You can manage or delete your data anytime.